Support Guide for SN News

Last Updated: 26/02/2025

At SN News, we prioritize customer satisfaction and offer dedicated support to resolve your queries efficiently. Below are the various ways you can reach out for assistance.

1. Contact Support

If you need help with our services, you can contact us through the following methods:

• Email Support: support@snnews.org
• Phone Support: [Your Support Number]
• Live Chat: Available on our website snnews.org

2. Common Support Topics

We assist with the following issues:

• Account login and access problems
• Subscription and payment queries
• Content and publication-related issues
• Technical troubleshooting
• General inquiries

3. Support Availability

Our support team is available:

• Monday to Friday: 9:00 AM – 6:00 PM (IST)
• Saturday & Sunday: Limited support via email

4. How to Submit a Support Ticket

If your issue is not urgent, you can submit a support ticket:

1. Email support@snnews.org with a detailed description of your issue.
2. Include relevant screenshots or documents if applicable.
3. Our team will respond within 24-48 hours.

5. FAQs and Self-Help

For quick assistance, visit our FAQ section on our website. Many common questions are already answered there.

6. Escalation Process

If you are not satisfied with the response, you can escalate your issue by emailing escalations@snnews.org with your ticket reference number.

For any urgent matters, we recommend calling our support team for immediate assistance.

Thank you for choosing SN News. We are here to help!